Shiona McCallumSenior expertise reporter
BBCMost ladies will relate to the distress of inconsistent sizing in high-street outlets.
A pair of denims may simply be a dimension 10 by one model and a dimension 14 in one other, leaving clients confused and disheartened.
It has led to a world deluge of returns, costing style retailers an estimated £190bn a 12 months as would-be buyers surprise what dimension they’re meant to purchase from which retailer.
I did not should look far to search out folks experiencing the issue.
“I do not belief high-street sizing,” one particular person tells me, as she browses one in every of London’s in style buying streets. “To be trustworthy, I purchase by the way it appears to be like fairly than the precise dimension.”
She’s one in every of many ladies who typically orders a number of variations of the identical merchandise to search out one that matches, earlier than sending the remainder again, fuelling a tradition of mass returns.
A brand new technology of sizing tech
A rising cluster of tech corporations at the moment are trying to repair the issue.
Instruments resembling 3DLook, True Match and EasySize give attention to serving to clients select the best dimension at checkout, utilizing physique scans by way of smartphone pictures to counsel probably the most correct match.
In the meantime, digital fitting-room platforms together with Google’s digital try-on, Doji, Alta, Novus, DRESSX Agent and WEARFITS enable buyers to create digital avatars and preview how gadgets would possibly look. These techniques goal to extend confidence when shopping for on-line.
Extra just lately, AI-powered buying brokers have begun getting into the market too. Daydream, permits customers to explain what they’re in search of after which recommends choices.
OneOff pulls collectively appears to be like from celebrities to search out comparable gadgets, whereas Phia scans tens of hundreds of internet sites to match costs and floor early “dimension insights.”
Whereas these instruments work on the e-commerce stage, a brand new UK start-up, Match Collective, is taking a special method: attempting to forestall the issue earlier within the manufacturing course of.
Founder Phoebe Gormley argues AI can probably repair the sizing earlier than garments attain the shops.
The 31-year-old – who isn’t any knowledge scientist, fairly a tailor – beforehand launched Savile Row’s first feminine tailors, making made-to-measure clothes for a spread of girls.
“They’d all are available and say, ‘high-street sizing is so unhealthy’,” she tells me.
She says style’s present mannequin is a “downward spiral” the place manufacturers make cheaper clothes to offset big return charges, which ends up in sad clients and extra waste.
Since launching final 12 months, Match Collective has raised £3 million in pre-seed funding, reportedly the most important quantity ever secured by a solo feminine founder within the UK.
“So far as we all know, we’re the primary resolution evaluating all of the manufacturing knowledge and the business knowledge,” she says.
Phoebe’s new enterprise makes use of machine studying to analyse a spread of information – together with returns, gross sales figures and buyer emails – to essentially perceive why one thing did not match.
It then turns this into clear recommendation for design and manufacturing groups, who can regulate patterns, sizing and supplies earlier than manufacturing begins.
Her system might inform a agency, for instance, to take a number of centimetres off the size of an merchandise of clothes to cut back the variety of returns total. This protects cash for the corporate and time for the buyer.

Whereas many within the business welcome such instruments, some warn expertise alone will not repair style’s sizing drawback.
“Individuals aren’t mannequins, they’re distinctive, and so are their match preferences,” says Paul Alger, Director of Worldwide Enterprise on the UK Trend and Textile Affiliation.
He warns sizing will be nuanced, with physique measurements hardly ever aligning with a quantity on a label.
“It’s totally troublesome, it’s extremely subjective,” he says.
“Most of us are a special form and dimension – world wide folks have completely different physique shapes.”
After which there’s the problem of vainness sizing – or “emotional sizing” based on Mr Alger – the place a model will intentionally select to create a extra beneficiant match within the information {that a} client, particularly in ladies’s put on, will favor to buy there.
“As soon as these sizing norms are established in a group, manufacturers will normally refer again to them every season so they’re successfully creating their very own model sizing,” he says.
Sophie De Salis, sustainability coverage adviser on the British Retail Consortium, says retailers are more and more conscious of the problem, from a cost-saving and sustainability perspective.
“Smarter sizing tech and AI-driven options are key to decreasing returns and supporting the business’s sustainability objectives. BRC members are working with revolutionary tech suppliers to assist their clients purchase probably the most appropriate dimension and cut back returns,” she says.
With returns now a board room subject and sustainability pressures mounting, extra style homes might effectively take into account data-driven design.
Whereas no single resolution is prone to remedy inconsistent sizing fully, the emergence of instruments like Match Collective, alongside a rising ecosystem of digital try-ons and size-prediction platforms, suggests the business is starting to shift.


