Hundreds of Monzo prospects have reported having difficulties accessing the financial institution’s cellular app.
Platform outage monitor Downdetector noticed greater than 4,000 reviews from customers complaining of issues on Thursday afternoon.
The corporate has acknowledged “experiencing a difficulty” with its app – an internet web page displaying the standing of Monzo companies says the agency is “persevering with to research this subject”.
A Monzo spokesperson stated it had activated a back-up banking service which meant prospects might nonetheless make card funds.
“After figuring out some points we immediately activated Monzo Stand-in – our totally impartial backup financial institution,” they instructed the BBC.
“Consequently prospects can nonetheless make funds with their card, withdraw money, freeze their card, ship and obtain financial institution transfers and extra.”
“We’re engaged on resolving this as quickly as potential.”
