Thousands of UK customers report broadband issues

Hundreds of Vodafone prospects throughout the UK have reported its providers are down.

Downdetector, which screens net outages, confirmed greater than 130,000 folks had flagged issues affecting their Vodafone broadband or cellular community on Monday afternoon.

In response to its web site, the agency has greater than 18 million prospects within the UK, together with almost 700,000 dwelling broadband prospects.

Vodafone stated in a press release it was conscious of a “main problem on our community affecting broadband, 4G and 5G providers”.

“We recognize our prospects’ persistence whereas we work to resolve this as quickly as doable,” the corporate stated.

It comes as folks on social media say they’re struggling to entry Vodafone customer support operators amid ongoing points affecting cellular knowledge and broadband.

Many have additionally stated they’re having issue accessing the corporate’s web site and app, which generally enable folks to view the standing of its community providers.

Clients have additionally taken to social media to complain of “full outages” of their space.

The problems seem to have begun for patrons shortly after 15:00 BST.

Web monitor Netblocks said in a post on X, reside community knowledge confirmed Vodafone was experiencing “a nationwide outage” impacting each broadband and cellular knowledge.

Some prospects have expressed being doubly annoyed by not having the ability to entry their Wi-Fi or cellular knowledge.

“Kind it out quickly please,” wrote one annoyed X consumer – who stated they had been having to make use of a espresso store’s Wi-Fi to entry on-line providers with out the means to take action utilizing their cellular knowledge or broadband.

One other stated they had been self-employed and couldn’t work due to the outage, including: “By no means regretted extra having my cellular and broadband on the identical community.”

The problems are additionally understood to have impacted some Vodafone retailers.

The problems affecting Vodafone providers have additionally impacted prospects of different telecoms companies that use its community.

Downdetector noticed an analogous spike in experiences on Monday afternoon from customers of the cellular community Voxi, which is owned by Vodafone.

Lebara, which piggy-backs off Vodafone’s community, has additionally been affected by the corporate’s outage.

“Outages have been reported throughout a number of networks throughout broadband and cellular providers,” stated Sabrina Hoque, telecoms knowledgeable at Uswitch.

These, she added, might be “a very irritating expertise for patrons, particularly when it isn’t clear how lengthy it may final”.

Vodafone has not but stated how lengthy it expects its outage to final – although its web site since seems to have come again on-line.

Cloudflare Radar, which tracks and shows patterns in world web visitors, stated in a post on Bluesky earlier it had “successfully dropped off the web, with visitors dropping to zero”.

The corporate has additionally not stated what brought about the problem affecting its networks.

“Incidents like this are sometimes attributable to a technical fault or configuration error relatively than a serious cyber-attack, so till extra particulars are confirmed it is best to not speculate,” stated Daniel Card, a cyber knowledgeable with BCS, The Chartered Institute for IT.

“Having groups able to diagnosing and responding quickly to community failures is vital to sustaining public belief and retaining the UK’s digital infrastructure working easily.”

Further reporting by Ewan Somerville.